Frequently Asked Questions
Everything you need to know about Orizn.ai's managed AI agent service: pricing, onboarding, security, support, and more.
Pricing & Billing
Why USD 690+/mo when there are tools for USD 29/mo?
Tools at USD 29/mo require you to build, train, and maintain the chatbot yourself. Orizn AI is a fully managed service, from design to deployment, including ongoing optimization and support. Your team never has to touch the technology. Most of our clients see a return on investment within the first 90 days.
Am I locked into a long-term contract?
No long-term lock-in on monthly plans: you pay month to month and decide freely whether to continue after the first 30 days. Annual plans are prepaid 12 months upfront; that is what waives the setup fee. Either way you can upgrade anytime from your dashboard and pay only the prorated difference.
What does the one-time setup fee cover?
The deployment fee covers the initial discovery, custom AI agent design, knowledge base training, and production deployment. It's a one-time investment that typically takes 2 to 4 weeks of dedicated work. Non-refundable.
What happens if I exceed my monthly conversation limit?
We notify you when you reach 80% and 100% of your quota so there are no surprises. Additional conversations beyond your limit are billed at your plan's per-conversation overage rate. You can also upgrade your plan anytime to get a higher quota at a better per-conversation rate.
Is there a free trial?
No, and that's by design. A custom managed service can't be "tried" like self-service software: we design, train, and deploy your agent over 2 to 4 weeks. Instead, monthly plans work with no long-term commitment: you pay the deployment fee at signup, the subscription only starts once your agent is live with your real data, and you decide freely whether to continue after 30 days.
Getting Started
How does getting started work?
After you get in touch, we schedule a 45-minute discovery call to understand your business, your tone, and your goals. You pay the deployment fee (waived on annual plans). Your AI agent is designed, trained, and tested over 2 to 4 weeks. The subscription only starts once your agent is live in production.
Does my team need technical skills?
Not at all. Orizn AI is a fully managed service: we handle 100% of the technical side. Your team gets access to a simple dashboard to monitor conversations and performance, along with onboarding training to be self-sufficient from day one.
How long does it take to get my AI agent live?
Most agents are live within 2 to 4 weeks, depending on complexity. A focused Standard use case can launch in as little as 2 weeks. More complex multi-channel Pro deployments typically take 3 to 4 weeks.
Technology & Security
Is my data secure?
Our database is hosted in the EU (Neon, Frankfurt), encrypted in transit and at rest. Chat conversations are processed in the United States by our conversational agent platform and our language model provider. App compute (Vercel) runs in European and US regions by visitor location, with US transfers covered by Standard Contractual Clauses. Orizn AI Ltd is incorporated in British Columbia, Canada, under the EU adequacy decision. Guaranteed EU data residency is available on the Custom plan only. And the nightly resolution audit stores verdicts only, never conversation transcripts.
Is the chatbot design customizable?
Every agent ships tailored to your brand: colors, avatar, tone of voice, and on Pro a fully custom conversational interface. We control both design and backend, so there are no aesthetic or functional compromises.
What channels can my AI agent be deployed on?
A single agent can run across your website, WhatsApp, Slack, Teams, SMS and email. Standard includes the website, Pro unlocks all channels, and Voice is available on Custom.
Service & Support
Who builds and maintains my AI agent?
Your dedicated AI expert handles everything, from initial design and knowledge base training to deployment and ongoing optimization. You get a single point of contact who understands your business, not a self-service tool.
What kind of ongoing support is included?
Every plan includes ongoing support: Standard includes email support with a 48h SLA (business days), Pro adds chat support (24h SLA) and a monthly strategy call, and Custom clients get dedicated support with a custom contractual SLA.
Plans & Scaling
Do you only build customer-facing AI agents, or also internal automation?
Our product is the agent: customer-facing, resolving conversations end to end, on a fixed monthly plan, with an audited resolution rate. When the dashboard shows a request that keeps coming back or stalls on a manual task, we automate it: a custom workflow we build with AI agents and code, quoted per project after a free audit. The details are on our Automations page, in the menu.
Can the agent also answer my own teams, in Slack or Teams?
Yes. The same agent, trained on your documents and connected to your tools, also deploys internally: in Slack or Teams it answers your teams' recurring questions (procedures, HR, IT, order status) and carries out the same actions. It is one more channel, not another product: same agent, same knowledge base, same dashboard.
What if my needs change? Can I switch plans?
Yes. You can upgrade at any time from your dashboard; the change takes effect immediately and you only pay the prorated difference. Whether you need more conversations, additional channels, or multiple AI agents, scaling up is seamless.
How does billing work for additional conversations?
Each plan includes a monthly conversation allowance; beyond it, a single flat rate applies (USD 1.15 to USD 1.59 per conversation). We bill per conversation, not per "resolution", for predictable budgets. An independent AI judge audits every conversation nightly, so the resolution rate in your dashboard is measured, not self-declared. And we alert you before any overage.
Still have questions?
We're happy to help. Start your project or send us a message. We respond within 24 hours.