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AI customer service agents

AI chatbot pricing for customer service agents

Orizn AI builds and runs your AI customer service agent for a fixed monthly price: Standard and Pro are priced below, Custom is negotiated on volume. Each plan includes a monthly volume of conversations; beyond it, you pay one flat rate per conversation, never per resolution. The setup fee is waived on the annual plan and on the 6-month commitment.

  • Prices shown in your region's currency: US dollars, euros, Swiss francs or Canadian dollars.
  • Only the setup fee is charged at checkout: your subscription starts on your agent's go-live date.
  • Upgrading a plan never triggers a new setup fee.
Pricing

AI agents that pay for themselves

Transparent pricing. Fully managed. Database hosted in the EU.

−20% · no setup fee · 12-month commitment

Standard

SMB 50-200
$690/mo

-20%instead of $860 / mo

≈ $1.15 per conversation, versus $6–$11 for a human-handled ticket.

Setup fee: $2,900Waived
Paid once, for twelve months
$8,280

Audited resolution rate ≥ 65% on concluded conversations, measured on day 30 by an independent judge. Below that, one month of subscription is credited to you.

600 conversations/mo

  • 1 turnkey AI agent
  • White-label widget in your brand
  • Website
  • Dashboard: audited resolution, volumes, topics, transcripts
  • 2 change requests per month
  • Email · 48 h SLA

What Pro adds

  • Up to 3 coordinated agents
  • Real time, satisfaction, cohorts, export
  • 5 change requests + monthly 30-min review

Beyond 600 conversations: $1.59 per conversation. Beyond 2 change requests, we'll suggest the next tier.

Recommended

Pro

Mid-market
$1,490/mo

-20%instead of $1,860 / mo

≈ $0.83 per conversation, versus $6–$11 for a human-handled ticket.

Setup fee: $4,900Waived
Paid once, for twelve months
$17,880

Audited resolution rate ≥ 65% on concluded conversations, measured on day 30 by an independent judge. Below that, one month of subscription is credited to you.

1800 conversations/mo

  • Up to 3 coordinated AI agents
  • All channels: website, WhatsApp, Slack, Teams, SMS and email
  • Dashboard: everything in Standard, plus real time, satisfaction, cohorts, export
  • 5 change requests + monthly 30-min review
  • Resolution rate audited nightly
  • Email + chat · 24 h SLA

What Custom adds

  • Voice channel
  • SSO / SAML / SCIM
  • Custom reports and API access

Beyond 1800 conversations: $1.15 per conversation. Beyond 5 change requests, we'll suggest the next tier.

Custom

By volume

Let's talk

From 2,500 conversations/month

Audited resolution rate ≥ 65% on concluded conversations, measured on day 30 by an independent judge. Below that, one month of subscription is credited to you.

Negotiated volume

  • Unlimited agents, multi-brand, multi-language
  • All channels + voice
  • Dashboard: everything in Pro, plus custom reports, API, SSO
  • Change-request scope negotiated in the contract
  • Guaranteed EU data residency
  • Custom contractual SLA

Volume, change-request scope and SLA negotiated in the contract.

Upgrading a plan never triggers a new setup fee.

Billing details

Billed per conversation, not per resolution. An independent AI judge audits every conversation nightly, so your dashboard shows your real resolution rate alongside your usage. Additional conversations billed at your plan's flat overage rate. Setup is waived on the 6-month commitment as well as on annual; annual is billed once for the year. Deployment fee includes audit, design, training, QA testing, and production deployment. Non-refundable. Only the setup fee is charged at checkout: your subscription starts on your agent's go-live date.

Optimization stays within plan scope. New agents, channels or integrations are quoted as add-ons.

Canadian companyPIPEDA, BC PIPA & GDPR compliantEU-hosted databaseHigh availability
Standard
$690/mo
Pro
$1,490/mo
Custom
Let's talk
AI Agents
Number of agents1Up to 3Unlimited
Resolves end-to-end (acts in your systems)IncludedIncludedIncluded
Conversations / month6001,800Custom
Overage per conversation$1.59$1.15Volume rate
Knowledge base150 pages400 pagesUnlimited
Intent-based routingNot includedIncludedIncluded
ChannelsWebsiteAll channels: website, WhatsApp, Slack, Teams, SMS and emailAll channels + voice
Languages100+100+100+
Transparency
Audited resolution rate (AI judge)IncludedIncludedIncluded
Conversation audit replayIncludedIncludedIncluded
Billed per conversation (not per resolution)IncludedIncludedIncluded
Design & Integration
White-label branded widgetIncludedIncludedIncluded
Custom conversational UX designNot includedIncludedDesign system
CRM integrationBasicAdvanced + webhooksCustom
A/B testing of flowsNot includedIncludedIncluded
Managed service
Built & maintained by OriznIncludedIncludedIncluded
Change requests / month25Negotiated in contract
Optimization (in-scope)MonthlyMonthlyContinuous
Strategy callNot included30 min/moDedicated
Optimization reportMonthlyMonthlyContinuous
Analytics & Data
DashboardIncludedIncludedIncluded
Conversation historyIncludedIncludedIncluded
Real-time analyticsNot includedIncludedIncluded
Data exportNot includedIncludedIncluded
Support
Support channelEmailEmail + ChatDedicated
SLA48h business24h businessContractual
Security & Compliance
PIPEDA & GDPR alignedIncludedIncludedIncluded
EU-hosted databaseIncludedIncludedIncluded
Signed DPANot includedIncludedIncluded
Guaranteed EU data residencyNot includedNot includedIncluded
SSO / SAML / SCIMNot includedNot includedIncluded
Process automation

Scoped by project, priced after the audit

Automation cost depends on the number of workflows, the integrations and how mission-critical they are, so we quote per project, not per seat. The audit is free, and you get a fixed quote before any build starts.

How your quote is built

  1. A free audit maps your repetitive processes and ranks them by hours saved and effort.
  2. We design the first workflow end to end: triggers, logic, AI steps, edge cases, success criteria.
  3. You get a fixed quote before any build: scope, delivery time and any monthly running cost.
  4. Most first automations go live in about two to three weeks.
FAQ

AI chatbot pricing questions

How much does an AI chatbot cost per month?

With Orizn AI, a done-for-you AI chatbot for customer service costs from $690 a month (Standard, billed annually) to $1,490 a month (Pro, billed annually); billed monthly, $860 and $1,860. Custom, for voice, SSO or larger volumes, is negotiated. Each plan includes a monthly volume of conversations: 600 on Standard and 1,800 on Pro. Prices are in US dollars; the pricing above shows them in your currency.

What happens when you go over the included conversations?

Conversations beyond your plan's included volume are billed at one flat rate: $1.59 per conversation on Standard, beyond 600, and $1.15 on Pro, beyond 1,800. We notify you at 80% and 100% of your quota. You can move up a plan at any time and pay only the prorated difference, with no new setup fee. Prices are in US dollars; the pricing above shows them in your currency.

Is there a commitment, and can I cancel?

Monthly plans carry no commitment: you can cancel at any time from your dashboard, and access continues until the end of the current month. The 6-month option waives the setup fee in exchange for a 6-month commitment. Annual plans save 20% and waive the setup fee; they are prepaid for 12 months, non-refundable, and run through the full term.

When do I pay the setup fee, and what does it cover?

The setup fee applies to the monthly plan only: $2,900 for Standard and $4,900 for Pro, waived on the annual plan and the 6-month commitment. It covers the audit, agent design, training, integration, QA and production deployment, usually 2 to 4 weeks of work, and is non-refundable. Your subscription starts on your agent's go-live date. Prices are in US dollars; the pricing above shows them in your currency.

Why bill per conversation rather than per resolution?

Orizn AI bills per conversation, not per resolution, so your budget is predictable: each plan has a fixed price, an included volume and one flat rate beyond it. Resolution is still measured: an independent AI judge audits every conversation nightly, and your dashboard shows your real resolution rate. If the audited rate on concluded conversations is below 65% on day 30, one month of subscription is credited to you.

Further reading

Guides on AI chatbot costs

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