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Agentic Resolution…
Agentic ResolutionLive Demo

For your customers

Customer Service Universe

Focus on your business, we take care of your customers.

Our commitment

AI customer service agents that resolve, end to end

Designed around your brand, connected to your tools and run by our team, they settle your customers' requests all the way through, and you follow every result in your dashboard.

Orizn AI builds custom AI agents as a fully managed service: we design, train on your data, deploy across your channels and optimize monthly. Agents go live in 2 to 4 weeks, depending on complexity, and are billed per conversation, with every conversation audited nightly by an AI judge separate from your agent.

  • 80%

    of concluded conversations resolved over the first 30 days, guaranteed

  • 2-4 weeks

    from design to go-live on your channels, depending on complexity

  • Every night

    finished conversations are reviewed by a second AI model, separate from your agent

Orizn AI in facts

Go-live
2 to 4 weeks from kickoff to go-live, depending on complexity
Guarantee
At least 80% of concluded conversations resolved over the first 30 days, audited by an AI judge separate from your agent; below that, one month of subscription is credited to you
Price
From $990/mo whatever the billing option: setup fee billed on monthly, halved on a six-month commitment, waived on annual
Volume
600 conversations a month included on Standard, then $1.85 per extra conversation
Data
Database hosted in the EU; chat conversations processed in the United States; aligned with GDPR, PIPEDA and BC PIPA
Languages
Agents in 100+ languages
Dashboard

Every conversation becomes a measurement

What your agent resolves, what it brings in and what slips through, audited every night.

  • Audited resolution rate
  • Meetings booked
  • Contact details captured
  • Missed opportunities
Your tools
CRM✓ Marie L. · VIP · 3 orders
1
E-commerce✓ −15% reward available
2
Calendarslots and appointments
0
Accessyour team's permissions
0
3 actions in your tools
Your channels
WhatsAppyour customersLive“Great, thanks!”
Emailyour support inboxLive
Webyour site's widgetLive
SMSby textLive
WhatsApp · Resolved
Human in the loopOutside the rules, your team takes over
  1. Read, understands the request
  2. Check, in your tools
  3. Decide, by your rules
  4. Act, and tells the customer
24sResolvedrated ★★★★★ by Marie
Illustrated example · scripted scenario

Guaranteed: at least 80% of concluded conversations resolved by your agent over its first 30 days live.

Ecosystem

Connected to your tools

Your agent connects to the tools you already use, on request: you replace nothing, we build the link.

Salesforce
HubSpot
Pipedrive
Attio
Salesforce
HubSpot
Pipedrive
Attio
Salesforce
HubSpot
Pipedrive
Attio
Salesforce
HubSpot
Pipedrive
Attio
Shopify
WooCommerce
Stripe
Google Calendar
Cal.com
Notion
Shopify
WooCommerce
Stripe
Google Calendar
Cal.com
Notion
Shopify
WooCommerce
Stripe
Google Calendar
Cal.com
Notion
Shopify
WooCommerce
Stripe
Google Calendar
Cal.com
Notion
Slack
Microsoft Teams
WhatsApp
Instagram
Gmail
Airtable
SMS
Slack
Microsoft Teams
WhatsApp
Instagram
Gmail
Airtable
SMS
Slack
Microsoft Teams
WhatsApp
Instagram
Gmail
Airtable
SMS
Slack
Microsoft Teams
WhatsApp
Instagram
Gmail
Airtable
SMS

CRM & Sales

  • HubSpot
  • Salesforce
  • Pipedrive
  • Attio

Messaging

  • WhatsApp
  • Slack
  • Teams
  • Instagram
  • SMS

E-commerce & Payments

  • Shopify
  • WooCommerce
  • Stripe

Support & Helpdesk

Your support tool: we connect it on request.

Calendar

  • Google Calendar
  • Cal.com
  • Outlook

Data & Docs

  • Notion
  • Google Sheets
  • Airtable
  • Postgres

And your other tools, on request.

Instant diagnosis

Describe your business. See what AI takes off your plate.

Type what you do — “I run a hotel”, “we sell online” — and get the concrete AI agent and automation use cases Orizn typically builds for businesses like yours. Curated for the industries we know best, AI-assisted for everything else, and always scoped precisely on a free call.

Browse all industries on the use-cases hub

Or pick your industry:

Example use cases we typically build — every project is scoped to your tools on a free call.

The new agentic wave

It doesn't reply. It acts.

An agent understands the request, checks your systems, decides and acts, then tells the customer what was done, end to end.

The Orizn agent receives a customer's request, reads it, checks it, decides and acts in your tools, under your team's control.

An order

Website agent, “My order hasn't arrived”

  1. Read. order 5127, customer recognized
  2. Check. carrier: parcel held at the depot
  3. Decide. free reshipment, within your policy
  4. Act. reshipped, tracking sent to the customer
  • Orders, reshipped tonight
  • Customer, tracking sent by email
  • Dashboard, resolved, reviewed tonight

Outside its policy, it hands over to your team

8 s, no queue

A refund

Customer email, damaged table · order 4821

  1. Read. order 4821, cracked leg on delivery
  2. Check. damage reported, your policy applies
  3. Decide. refund within policy: €349
  4. Act. refund started, customer informed
  • Payment, €349 refund started
  • Customer, confirmation sent
  • Your team, gesture to decide, file ready

A goodwill gesture? Your team decides

12 s, no proof requested

A booking

Website agent, “I need to move Tuesday”

  1. Read. customer, Tuesday 10am appointment
  2. Check. identity verified, 3 open slots
  3. Decide. Thursday 2pm, chosen by the customer
  4. Act. booked, Tuesday freed, reminder set
  • Calendar, Thu 2pm booked, Tue freed
  • Customer, confirmation and reminder sent
  • Dashboard, request resolved

Outside its role, it passes it to your team

6 s, no double booking

What We Build

AI agents tailored to your business needs

Custom-built, trained on your data, live on your channels.

Orizn.ai builds custom AI agents covering four use cases: customer service (resolving requests end to end), lead capture and qualification, appointment scheduling, and advice and answers around the clock. Four capabilities make them possible: omnichannel deployment, agent actions and workflows, knowledge base integration, and analytics and reporting. Every agent is custom-built, trained on client data, and live in 2 to 4 weeks, depending on complexity, across web, WhatsApp, Slack, Teams, SMS, and email.

  • Our agents resolve

    Customer Service Agents

    Resolve up to 80% of support tickets automatically with agents that escalate only when needed.

  • Our agents qualify

    Lead Capture & Qualification

    Engage visitors in real time, qualify them, and route hot leads to sales.

  • Our agents book

    Appointment Scheduling

    Books, syncs to your calendar, and sends reminders. No back-and-forth.

  • Our agents advise

    Advice and answers around the clock

    Conversational agents trained on your knowledge base, answering your customers at any hour.

What makes it possible

  • Omnichannel Deployment

    One agent across every channel, with shared context: web, WhatsApp, Slack, Teams, SMS, and email, plus voice on Custom.

  • Agent Actions & Workflows

    Your agent doesn't stop at answering: it triggers refunds, updates records and runs multi-step actions inside your tools to close the request.

    And when it needs to go further: our custom automations

  • Knowledge Base Integration

    Connect your docs, CRM, and internal tools so your AI agent always has the right answer.

  • Analytics & Reporting

    Track in your dashboard the requests your agent settles, what your customers ask most and how your visitors rate it.

Fully managed

You launch. We run everything.

We design your agent, train it on your data and put it live. Then we run it and keep improving it, for you. Here is a typical week.

  • Designed & trained for you
  • Reviewed every night
  • Continuously improved
  • EU database

Your agent's log · one week

Illustrative example
  1. Every night
    Finished conversations are reviewedBy a second AI model, separate from your agent, which gives its verdict.Review
  2. Monday 9:30am
    We spot what gets stuckTwo questions about delivery times were misunderstood.Analysis
  3. Monday 3pm
    The answer is fixed, tested and put liveWithout asking anything of you, within the scope of your plan.Improvement
  4. Wednesday 11am
    Your agent learns your new price listYou send us the document; the agent answers correctly as soon as it is updated.Update
  5. Thursday 6pm
    A request falls outside the rules: your team takes overAlerted, it replies from the Orizn Live inbox, with the whole conversation.Handover
  6. On the 1st
    Your monthly report arrives by emailResolution rate, conversations reviewed and counted.Report

What you don't have to do

  • Nothing to configureWe connect the agent to your tools.
  • Nothing to trainYour documents are enough; we do the rest.
  • Nothing to monitorEvery night, a second AI model reviews your conversations.

You keep the view: everything is in your dashboard, conversation by conversation.

How it works

How we build your AI customer service agent, live in 2 to 4 weeks

A proven four-step process. The recurring subscription only starts at go-live; before that, only the one-time setup fee applies (halved on a six-month commitment, waived on annual).

Week 1

Discovery & Strategy

A discovery call and requirements analysis map your use cases, channels, target deflection and success metrics.

Week 1-2

Agent Design & Knowledge Base

We design the conversation flows and build the knowledge base from your docs, CRM and tools, tailored to your use case.

Week 2-3

Development & Testing

We develop, test and iterate with your team, tuning answers, guardrails and integrations until quality holds up.

Week 4

Deployment & Go Live

We deploy across your channels, train your team on the dashboard, and start ongoing monthly optimization.

Live in 2 to 4 weeks, depending on complexity

Pricing

AI agents that pay for themselves

Transparent pricing. Fully managed. Database hosted in the EU.

12-month commitment · paid upfront · setup fee waived

Standard

SMB 50-200
$990/mo

Billed $11,880 per year

≈ $1.65 per conversation, versus $6–$11 for a human-handled ticket.

Setup fee: $2,900Waived
Paid once, for twelve months
$11,880$2,900 less than monthly

Plus applicable taxes.

Audited resolution rate ≥ 80% on concluded conversations, measured over the first 30 days by an AI judge separate from your agent. Below that, one month of subscription is credited to you.

600 conversations/mo

  • 1 turnkey AI agent
  • White-label widget in your brand
  • Website
  • 1 connector to your tools (CRM, calendar)
  • Your team takes over in the chat: 3 people
  • SMS alerts for urgent requests: 100 a month
  • Dashboard: audited resolution, topics, conversations, requests received, spreadsheet export
  • 2 change requests per month
  • Email · 48 h SLA

What Pro adds

  • Up to 3 coordinated agents
  • Month-by-month comparison
  • 5 change requests + monthly 30-min review

Beyond 600 conversations: $1.85 per conversation, with an alert at 80%. Beyond 2 change requests, we'll suggest the next tier. Extra team member: $29/mo · 100 extra SMS: $10.

Recommended

Pro

Mid-market
$2,240/mo

Billed $26,880 per year

≈ $1.49 per conversation, versus $6–$11 for a human-handled ticket.

Setup fee: $4,900Waived
Paid once, for twelve months
$26,880$4,900 less than monthly

Plus applicable taxes.

Audited resolution rate ≥ 80% on concluded conversations, measured over the first 30 days by an AI judge separate from your agent. Below that, one month of subscription is credited to you.

1,500 conversations/mo

  • Up to 3 coordinated AI agents
  • All channels: website, WhatsApp, Slack, Teams, SMS and email
  • Up to 3 connectors, plus webhooks
  • Your team takes over in the chat: 10 people
  • SMS alerts for urgent requests: 300 a month
  • Dashboard: everything in Standard, plus month-by-month comparison
  • 5 change requests + monthly 30-min review
  • Resolution rate audited nightly
  • Email + chat · 24 h SLA

What Custom adds

  • Voice channel
  • SSO / SAML / SCIM
  • Custom reports and API access

Beyond 1,500 conversations: $1.65 per conversation, with an alert at 80%. Beyond 5 change requests, we'll suggest the next tier. Extra team member: $29/mo · 100 extra SMS: $10.

Custom

By volume

Let's talk

From $3,500/mo · 2,500+ conversations

Contact us

Audited resolution rate ≥ 80% on concluded conversations, measured over the first 30 days by an AI judge separate from your agent. Below that, one month of subscription is credited to you.

Negotiated volume

  • Unlimited agents, multi-brand, multi-language
  • All channels + voice
  • Custom connectors (ERP, in-house APIs)
  • Your team takes over: 25 people or more
  • Dashboard: everything in Pro, plus custom reports, API, SSO
  • Change-request scope negotiated in the contract
  • Guaranteed EU data residency
  • Custom contractual SLA

Volume, change-request scope and SLA negotiated in the contract. AI usage passed through at cost.

Upgrading a plan never triggers a new setup fee.

Billing details

Billed per conversation, not per resolution. A conversation counts once: from your visitor's second message, or from their first email that contains a request (out-of-office replies, ads and invoices never count). An AI judge separate from your agent audits every conversation nightly, so your dashboard shows your real resolution rate alongside your usage. Additional conversations billed at your plan's flat overage rate, with an alert at 80% of your allowance; on annual, they are billed at the end of each quarter. Setup fee: full price on monthly, half price on the 6-month commitment, waived on annual; annual is billed once for the year. It covers audit, design, training, the included connectors, QA testing and production deployment, and is non-refundable. Only the setup fee is charged at checkout: your subscription starts on your agent's go-live date. Amounts exclude taxes.

Optimization stays within your plan's scope. New agents, channels outside your plan, a custom connector (ERP, in-house API) or work beyond the included requests are quoted separately.

Plan details and pricing questions

Canadian companyPIPEDA, BC PIPA & GDPR compliantEU-hosted databaseHigh availability
Standard
$990/mo
Pro
$2,240/mo
Custom
Let's talk
AI Agents
Number of agents1Up to 3Unlimited
Resolves end-to-end (acts in your systems)IncludedIncludedIncluded
Conversations / month6001,5002,500+
Overage per conversation$1.85$1.65Volume rate
Your business content (website, documents, prices), kept up to date by usIncludedIncludedIncluded
Intent-based routingNot includedIncludedIncluded
ChannelsWebsiteAll channels: website, WhatsApp, Slack, Teams, SMS and emailAll channels + voice
Languages100+100+100+
Transparency
Audited resolution rate (AI judge)IncludedIncludedIncluded
Conversation audit replayIncludedIncludedIncluded
Billed per conversation (not per resolution)IncludedIncludedIncluded
Design & Integration
White-label branded widgetIncludedIncludedIncluded
Custom conversational UX designNot includedIncludedDesign system
Your requests in your CRMBy email and spreadsheetEvery request sent automaticallyCustom
Included connectors (CRM, calendar, tools)1Up to 3 + webhooksCustom (ERP, in-house APIs)
A/B testing of flowsNot includedIncludedIncluded
Team takeover
People who answer in the chat31025+
SMS alerts for urgent requests100/mo300/moNegotiated in contract
Extra team member, per month$29$29Negotiated in contract
100 SMS beyond the plan$10$10Negotiated in contract
Managed service
Built & maintained by OriznIncludedIncludedIncluded
Change requests / month25Negotiated in contract
Optimization (in-scope)MonthlyMonthlyContinuous
Strategy callNot included30 min/moDedicated
Optimization reportMonthlyMonthlyContinuous
Analytics & Data
DashboardIncludedIncludedIncluded
Your last 90 days of conversations, to read backIncludedIncludedIncluded
Month-by-month comparisonNot includedIncludedIncluded
Quote and callback requestsIncludedIncludedIncluded
Spreadsheet exportIncludedIncludedIncluded
Support
Support channelEmailEmail + ChatDedicated
SLA48h business24h businessContractual
Security & Compliance
PIPEDA & GDPR alignedIncludedIncludedIncluded
EU-hosted databaseIncludedIncludedIncluded
Signed DPANot includedIncludedIncluded
Guaranteed EU data residencyNot includedNot includedIncluded
SSO / SAML / SCIMNot includedNot includedIncluded
Enterprise

Built for enterprise requirements

Security, compliance, and scale, engineered in.

Orizn.ai serves enterprises in financial services, healthcare, SaaS, e-commerce, and education with SOC 2-certified partner infrastructure, PIPEDA & GDPR compliance, a database hosted in the EU, a dedicated expert with guaranteed response times, and multi-language agents supporting 100+ languages.

Serving businesses across industries

  • Financial Services
  • Healthcare
  • SaaS
  • E-Commerce
  • Professional Services
  • Education

Enterprise-Grade Security

SOC 2 partner infrastructure, end-to-end encryption, PIPEDA & GDPR.

A dedicated expert, guaranteed response times

One point of contact from design to testing, and guaranteed response times, directly with that expert.

GDPR and data residency

Aligned with European data protection rules, with the database hosted in the EU. Chat conversations are processed in the US by our conversational agent platform. Guaranteed EU data residency is contractual on the Custom plan.

Multi-Language Support

Deploy agents in 100+ languages with native-quality fluency and cultural adaptation.

Advanced Analytics

A dashboard whose resolution rate is checked every night by a second AI model, separate from your agent. Visitor ratings included, no black box.

Custom Integrations

Deep integration with your CRM, ERP, support tool, and proprietary systems.

See what a fully managed AI agent can do for you.

A support agent that resolves end-to-end across every channel, with a resolution rate audited nightly by an AI judge separate from your agent. Designed, trained, and run entirely by us, live in 2 to 4 weeks, depending on complexity. Tell us about your project.

Discuss Enterprise RequirementsSee Our Process

Why custom

Why a managed AI customer service agent beats a self-serve chatbot

Self-serve widgets are cheap because you do the work: building, training and maintaining the bot yourself. A custom managed build trades that effort for an outcome: fewer support hours, faster responses and more qualified leads, delivered by a dedicated expert.

  • 40-60%

    of L1 queries deflected (industry benchmark)

  • 200-300%

    ROI in Forrester TEI studies of AI support

  • 2-4 wks

    time to go live, depending on complexity

  • 80%

    of concluded conversations resolved, guaranteed over the first 30 days

  • Trained on your knowledge, not a generic model: the agent answers from your docs, policies and product, with retrieval grounded in your sources.
  • Augments your team, it does not replace it: the agent deflects repetitive L1 questions so your people focus on L2/L3 and revenue work.
  • Autonomous when it can, human when it should: it resolves what it can end-to-end and hands the rest to your team with the full conversation, so the customer never has to repeat themselves.
  • Gets sharper over time: every case your team resolves feeds back into the agent, so it handles more on its own as it goes.
  • One dedicated expert, not a ticket queue: you get a single point of contact who owns design, deployment and monthly tuning.
  • Month-to-month with no minimum term, or commit for six or twelve months: same monthly price, setup fee halved or waived.

Who it's for

Custom AI agents for your industry

We build for B2B teams whose support or sales drowns in repetitive questions and can justify the spend through saved hours.

B2B SaaS

Deflect repetitive product questions, cut churn-driving support delays, and qualify trials around the clock.

E-commerce

Answer pre-sales and order questions instantly, recover abandoned journeys, and lift conversion on every channel.

Healthcare

Handle appointment scheduling and routine admin questions with privacy-first, compliance-aware flows.

Financial services

Automate tier-1 queries with strict access control, audit trails and regulator-aware data handling.

Professional services

Capture and qualify inbound leads, book discovery calls, and answer FAQs for consulting, legal and HR firms.

FAQ

Frequently asked questions

What is an AI customer service agent?

An AI customer service agent is software that understands a customer's request, finds the answer in your own data and completes the task, such as booking a meeting, qualifying a lead or updating a record. Unlike a scripted chatbot, it resolves the request end to end and hands off to your team, with context, when it should.

How can an AI agent help customer service, and does it replace our team?

An AI agent takes the repetitive first-level questions off your customer service team, day and night, and resolves them end to end. Your people keep the complex cases, the exceptions and the work that brings revenue. The agent augments your team; it does not replace anyone.

Which AI chatbot or agent is best for a B2B company?

The best AI chatbot or agent for a B2B company depends on four criteria: whether it resolves requests or only answers them, how it connects to your tools, where your data is stored, and who runs it day to day. Self-serve platforms suit teams with time to build; a managed custom agent suits teams that want results without the upkeep. Our guide to the best B2B AI chatbots compares the main options.

How do you choose an AI chatbot agency?

To choose an AI chatbot agency, ask it three things: results measured in production rather than a demo, who runs the agent after go-live, and where your data is hosted. At Orizn AI, an AI judge separate from your agent audits every conversation nightly and we run the agent for you. Our database is hosted in the EU; chat conversations are processed in the United States. Our selection checklist goes further.

How much does an AI customer service agent cost per month?

An Orizn AI customer service agent costs $990 a month on Standard or $2,240 on Pro, the same price whatever the billing option. A one-time setup fee of $2,900 or $4,900 applies on monthly, is halved on a six-month commitment and is waived on annual. Standard includes 600 conversations a month and Pro 1,500; each extra conversation costs $1.85 on Standard and $1.65 on Pro. Taxes extra. Prices are in US dollars; the pricing above shows them in your currency.

How long does it take to build a custom AI chatbot?

Most agents go live in 2 to 4 weeks, depending on complexity. The recurring subscription only starts at go-live; at signup you only pay the one-time setup fee (halved on a six-month commitment, waived on annual).

Which channels can the agent run on?

A single agent can run across your website, WhatsApp, Slack, Teams, SMS and email. Standard includes the website, Pro unlocks all channels, and Voice is available on Custom.

How is a custom AI agent different from a $29/mo chatbot tool?

Self-serve tools require you to build, train and maintain the bot yourself. Orizn AI is done-for-you: design, training, multi-channel deployment and ongoing optimization. Your team never touches the technology.

Is the chatbot GDPR and PIPEDA compliant?

The architecture is aligned with GDPR, PIPEDA and BC PIPA, with the database hosted in the EU and encrypted in transit and at rest. Chat conversations are processed in the US by our conversational agent platform. Compliance ultimately depends on your configuration; Pro adds a signed DPA, and Custom adds guaranteed EU data residency.

How is this different from your business-process automation offer, and can we need both?

The AI agent on this page handles conversations with your customers and resolves them end to end, on a fixed monthly plan. Our automation pillar handles the work behind the scenes: moving data between the tools you already use and running repetitive back-office tasks, scoped per project after a free audit. Many clients run both: an AI agent out front, automated workflows behind it. If you're not sure which one your problem calls for, that's exactly what the discovery call maps.

Ready to build your custom AI agent?

Book a 45-minute discovery call. We'll map your use cases, channels and target deflection, and tell you honestly whether a custom build is the right fit.

Start your projectSee pricing
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